Royal Drugs
Specialty Pharmacy icon

Specialty
Pharmacy

Royal Drugs collaborates with healthcare providers to manage patients’ complex specialty medication regimes, offering a streamlined, one-stop, patient support solution. Our goal is simple: we want to provide the best experience for physicians and their patients to ensure optimal outcomes.

Our services include:

Reimbursement assistance programs with ONE enrollment form for all medications
Preparation of injectable and infusion therapies in state-of-the-art clean rooms
Patient self-injection training by dedicated nurses, in office or at home
Patient reminder calls and ongoing medication counselling
Flexible medication delivery supporting patient preference
Specialty drug inventory management
Full range of medical supplies and procedure kits for in-office therapy administration
Clinic Optimization
Hand arranging wood block with healthcare medical icon. Health insurance - concept. Hand arranging wood block with healthcare medical icon. Health insurance - concept.

Working closely with you, we will design a streamlined process to manage and administer your patients’ specialty medications. This reduces the office burden of managing multiple patient support programs, simplifying your practice.

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Enhancing the Patient Experience
Group of healthcare workers and patients of different ages in a huddle all with hands in smiling Group of healthcare workers and patients of different ages in a huddle all with hands in smiling

We provide patients with concierge-level care during their treatment journey. Our integrated team of nurses, pharmacists and reimbursement specialists are there every step of the way – helping to complete the necessary paperwork, scheduling infusion/injection appointments, making reminder calls for medication pick up, and providing the patient training needed to understand their specialty medication. These service enhancements are proven to increase patient satisfaction and adherence.

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Expert Reimbursement Assistance
Businesswomen meet to discuss document Businesswomen meet to discuss document

Royal Drugs’ reimbursement specialist will provide customized service, ensuring patients have timely access to the specialty medication they need. Our patient support programs are facilitated by our reimbursement experts – patient ambassadors who are well-versed in working with public payers and insurance companies, helping your patients through an often-complex process, at a time when clarity and simplicity are needed most.

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Nursing Support
Young man receiving vitamin IV infusion drip in hospital or beauty salon. Healthcare, wellness and medicine concept Young man receiving vitamin IV infusion drip in hospital or beauty salon. Healthcare, wellness and medicine concept

Nursing support is an important part of adherence and success. Dedicated nurse educators provide expert patient care, including personalized training on specialty medication administration, as well as mental health support throughout their treatment journey – whether in-clinic or in the home.

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Pharmacy Services
Drug dispensing gone digital Drug dispensing gone digital

Royal Drugs manages compounding, dispensing and delivery of medications to your clinic or patients’ doorstep. All prescriptions are appropriately dispensed, and we closely monitor each patient file to make sure the next refill is delivered on time. We also support the administration of drugs with a full range of medical supplies and procedure kits for in-office administration.

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Infusion Therapy icon

Infusion
Therapy

OMS services Home and Community Care Support Services and other organizations across Ontario by providing infusion therapy to their clients. We own and operate pharmacies that are licensed and accredited for IV therapy in Ottawa, Kingston and Mississauga, Ontario. Our Royal Drugs pharmacies manage compounding infusion medications in a sterile clean room environment.

Our services include:

Preparation of injectable and infusion therapies in state-of-the-art clean rooms
Dispensing of total parenteral nutrition for qualified patients
Flexible medication delivery services
Rental of infusion pumps and poles
Full range of medical supplies and equipment that support infusion therapy administration
STERILE COMPOUNDING FACILITIES
The scientist experimented in the laboratory. The scientist experimented in the laboratory.

Royal Drugs holds all required licenses and accreditations to dispense compounded sterile medications in Ontario. We adhere to the highest North American standards in the industry, with facilities, equipment and processes complying with U.S. Pharmacopeia’s (USP) General Chapter <797> Standards and the guidelines set out by the National Association of Pharmacy Regulatory Authorities (NAPRA).

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PHARMACIST RESOURCES
Happy woman at the checkout counter handling the cashier Happy woman at the checkout counter handling the cashier

Royal Drugs employs more than ten clinical pharmacists who consult with contracted partners, prescribing physicians and patients on infusion therapy and medication issues.

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QUALITY PROGRAM
Doctor checking medication used by leukemia cancer patient. She holds empty medicine bag while verifying dosage against patient records on laptop computer. Gloves, stethoscope. Doctor checking medication used by leukemia cancer patient. She holds empty medicine bag while verifying dosage against patient records on laptop computer. Gloves, stethoscope.

Royal Drugs has a robust Quality Assurance Program for compounded sterile preparations to ensure the highest quality control and patient safety. The program provides mechanisms for monitoring, evaluating, correcting and improving activities and processes related to sterile compounding.

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EXPERIENCE
Team of medical staff having morning meeting in boardroom. Doctors and nurses looking at digital tablet. Team of medical staff having morning meeting in boardroom. Doctors and nurses looking at digital tablet.

Since 1986, Royal Drugs has provided timely, reliable and quality infusion therapy services to community-based patients across Ontario.)

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Retail Pharmacy

Royal Drugs has three retail pharmacy locations operating in collaboration with larger health care facilities.  By offering focused, patient-based medications and services, these locations are designed specifically for the needs of local patients. These pharmacies are located in The Ottawa Hospital on both the General and Civic campuses as well in the South Walkerville Medical Centre in Windsor, Ontario.

Our services include:

Free home delivery of prescriptions
Pharmacist counselling services
Administration of specific injections and innoculations
Prescribing of medications for minor ailments
Patient reminder calls and ongoing medication counselling
Range of medical supplies and equipment available on site
Variety of over-the-counter items including cough and cold, wound care and incontinence products
Health and Wellness

Our pharmacists can provide experienced advice on products designed to enhance the wellbeing of our patients.  This includes medications, over the counter remedies and medical supplies and equipment which can be ordered with specific needs in mind.

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Expedited Delivery Model

We strive to prepare your medication prescriptions in the shortest possible timeline.  Where patients require, prescriptions can be delivered free of charge to patients’ homes.  Prescription renewal services are also available by telephone to accelerate the processing of repeat medications.

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Physician and clinic collaboration

Our retail facilities are located within hospital and clinic environments to augment treatment regimens.  Our pharmacists communicate regularly with clinical specialists and physicians to ensure the best possible service and therapy outcomes for our patients.

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