Specialty
Pharmacy
Royal Drugs collaborates with healthcare providers to manage patients’ complex specialty medication regimes, offering a streamlined, one-stop, patient support solution. Our goal is simple: we want to provide the best experience for physicians and their patients to ensure optimal outcomes.
Our services include:
Working closely with you, we will design a streamlined process to manage and administer your patients’ specialty medications. This reduces the office burden of managing multiple patient support programs, simplifying your practice.
We provide patients with concierge-level care during their treatment journey. Our integrated team of nurses, pharmacists and reimbursement specialists are there every step of the way – helping to complete the necessary paperwork, scheduling infusion/injection appointments, making reminder calls for medication pick up, and providing the patient training needed to understand their specialty medication. These service enhancements are proven to increase patient satisfaction and adherence.
Royal Drugs’ reimbursement specialist will provide customized service, ensuring patients have timely access to the specialty medication they need. Our patient support programs are facilitated by our reimbursement experts – patient ambassadors who are well-versed in working with public payers and insurance companies, helping your patients through an often-complex process, at a time when clarity and simplicity are needed most.
Nursing support is an important part of adherence and success. Dedicated nurse educators provide expert patient care, including personalized training on specialty medication administration, as well as mental health support throughout their treatment journey – whether in-clinic or in the home.
Royal Drugs manages compounding, dispensing and delivery of medications to your clinic or patients’ doorstep. All prescriptions are appropriately dispensed, and we closely monitor each patient file to make sure the next refill is delivered on time. We also support the administration of drugs with a full range of medical supplies and procedure kits for in-office administration.
Infusion
Therapy
OMS services Home and Community Care Support Services and other organizations across Ontario by providing infusion therapy to their clients. We own and operate pharmacies that are licensed and accredited for IV therapy in Ottawa, Kingston and Mississauga, Ontario. Our Royal Drugs pharmacies manage compounding infusion medications in a sterile clean room environment.
Our services include:
Royal Drugs holds all required licenses and accreditations to dispense compounded sterile medications in Ontario. We adhere to the highest North American standards in the industry, with facilities, equipment and processes complying with U.S. Pharmacopeia’s (USP) General Chapter <797> Standards and the guidelines set out by the National Association of Pharmacy Regulatory Authorities (NAPRA).
Royal Drugs employs more than ten clinical pharmacists who consult with contracted partners, prescribing physicians and patients on infusion therapy and medication issues.
Royal Drugs has a robust Quality Assurance Program for compounded sterile preparations to ensure the highest quality control and patient safety. The program provides mechanisms for monitoring, evaluating, correcting and improving activities and processes related to sterile compounding.
Since 1986, Royal Drugs has provided timely, reliable and quality infusion therapy services to community-based patients across Ontario.)
Retail Pharmacy
Royal Drugs has three retail pharmacy locations operating in collaboration with larger health care facilities. By offering focused, patient-based medications and services, these locations are designed specifically for the needs of local patients. These pharmacies are located in The Ottawa Hospital on both the General and Civic campuses as well in the South Walkerville Medical Centre in Windsor, Ontario.
Our services include:
Our pharmacists can provide experienced advice on products designed to enhance the wellbeing of our patients. This includes medications, over the counter remedies and medical supplies and equipment which can be ordered with specific needs in mind.
We strive to prepare your medication prescriptions in the shortest possible timeline. Where patients require, prescriptions can be delivered free of charge to patients’ homes. Prescription renewal services are also available by telephone to accelerate the processing of repeat medications.
Our retail facilities are located within hospital and clinic environments to augment treatment regimens. Our pharmacists communicate regularly with clinical specialists and physicians to ensure the best possible service and therapy outcomes for our patients.