About Us

Take care, together

Ontario Medical Supply (OMS) is a leading distributor of medical equipment, supplies, and services for healthcare organizations and home healthcare clients across Ontario.

Together with our customers, we work towards supporting optimal health outcomes and better quality of life.

Young man helping elderly man in long term care

Specializing in long term care, assisted living, retirement and home health care

At Ontario Medical Supply, we focus on the needs of continuing care communities and home health care clients. Being a mid-sized supplier supporting individuals living in congregate care or at home, we are responsive and can provide insight and in-depth expertise in the sector.

OMS is a distributor for leading manufacturers in the healthcare industry providing a comprehensive selection of clinical products and health care services that support clients throughout the continuum of care;

The three OMS distribution centres are certified ISO 9001:2015, the international standard for a quality management system, used to develop efficient processes in providing support to our customers.

Superior medical
supplies and equipment
available for you

OMS carries over 10,000 medical products and ensures that all high-volume clinical products are kept in stock so we are able to deliver to any part of Ontario within two business days – most locations are next day.

Doctor in room with medical supplies giving patient IV

One medical products supplier; many ways to help

Customers in the know reap the benefits of working with a single healthcare supplier for all their medical needs.

OMS is the only Canadian distributor that offers medical equipment, clinical supplies and pharmaceutical products and is a licensed wholesaler of pharmaceuticals.

Through our specialty pharmacy services division, we partner with healthcare providers to manage their patients’ complex specialty medication regimes, supporting their practices with high-touch services for patient support. OMS also operates three retail pharmacies in Ontario, two of which are located in The Ottawa Hospital (Civic and General Campuses), and one in Windsor.

Unmatched Health Care Service

With our humble beginnings three generations ago as a family-owned and operated business, we’ve forged deep relationships with our long-standing customers, and as we continue to expand, we treat new customers with equal care and courtesy.

OMS/Royal Drugs Leadership

CEO

Yves Portelance

Yves leads the Ontario Medical Supply and Royal Drugs teams with the goal of increasing the reach of our products and services while maximizing efficiencies and profitability for the organization. With over 25 years of experience, Yves is a senior leader with a solid track record of bringing businesses to scale and market leadership, focusing on integrating vision and strategy with performance management. Prior to OMS and Royal, Yves led the acute care and technology solutions business at Cardinal Health Canada, and was responsible for the Integrated Healthcare Solutions business at McKesson Canada.

CFO

Eric Finley

Eric leads the company’s finance functions, including accounting, financial planning and analysis, treasury, audit and acquisitions. He has over a decade of experience in finance, consulting and operations. Prior to joining the company in 2022, Eric worked at Richter Consulting, advising clients on corporate reorganizations, mergers and acquisitions, and other stakeholder mandates (including advising management, board of directors and lenders). Earlier in his career, Eric worked at PWC in its assurance practice working with emerging companies and asset management clients. Eric holds a Bachelor of Commerce from McGill University and is a Chartered Professional Accountant.

Senior Director, Operations

Scott Valois

Scott leads Operations, Inventory and Purchasing, Process Improvement, and Customer Service for the organization. For over 13 years Scott Valois has led warehouse and delivery operations and business development in logistics and distribution industries and in his own entrepreneurial ventures. He brings high energy and passion to the leadership team and has demonstrated success forming and maintaining strong leaders.

Senior Director, Information Technology

Phill Addorisio

Phill leads the Information Technology team for Ontario Medical Supply and Royal Drugs, spearheading technology strategy, planning, and solutions for the organization. Phill began his career with an education in computing and later obtained his CPA. Phill's early career with one of Canada's big 4 accounting firms provided a diverse background in technology, finance, and multiple operational and application spaces. Phill and his team work in collaboration with all business teams within our organization to identify opportunities and champion new initiatives to improve efficiency and better serve our customers.

Senior Director, Infusion Services & Pharmacy Operations

Ross Kearns

Mr. Kearns has overall business responsibility for infusion services, overseeing pharmacy sites in Ottawa, Kingston and Mississauga, including accountability over pharmaceutical sourcing and clinical support functions. He also oversees three retail pharmacy sites in Ottawa and Windsor, Ontario. Ross is a highly qualified executive with more than 30 years of cross-functional financial, administrative and operational management experience primarily at the senior management level. A professional accountant by training, Ross adds financial acumen to the diverse OMS management team.

Senior Director, Specialty

Terry Hodge

Terry runs the Specialty line of business, leading a fully integrated marketing strategy and business development team that delivers innovative healthcare solutions for physicians and their patients. Her more than 20 years spent in the pharmaceutical industry in progressively senior sales and marketing roles has allowed her to gain a wealth of expertise and knowledge of the healthcare landscape. Terry always puts the customer first and is passionate about integrating pharmacy in the Circle of Care to optimize the patient journey and drive better health outcomes.

Senior Director, Corporate Sales

Dawn Morris

Dawn is a business-oriented professional with more than 20 years of progressive experience in sales management, marketing and project management within medical supply and pharmaceutical industries. Dawn has led high-performance teams of varying sizes and brings strong interpersonal and collaborative skills with proven abilities in strategic planning. At OMS, Dawn takes a customer-focused approach to implementing innovative ideas and guides decisions that support corporate goals.

Senior Human Resources Business Partner

Laura Conway, CHRL

Providing a positive employee experience is one of the top priorities for the Human Resources department lead by Laura. Supporting all OMS and Royal Drugs Inc locations, she values coaching leaders for success, sourcing the best talent and encouraging a collaborative work environment. Laura brings 14 years of Human Resource Leadership and continuous passion to her role. The Human Resources team is committed to improving process, upholding policies and working efficiently while supporting the strategic direction of the organization.

Senior Manager, Business Support

Stephanie Schouten

Stephanie has over 20 years of office management experience with 10 years directly supporting senior leadership teams. She started her career at OMS as the Executive Assistant to the Senior Vice President/General Manager of the Homecare division, but quickly proved she wears many hats and earned the reputation of someone who will roll up their sleeves to get things done. Today she provides direct support to the CEO and the OMS & Royal Drugs Senior Leaders, heads the company’s Business Centre and Marketing Department, and plays a vital role in supporting the operations of the OMS retail stores.

Senior Manager, Quality Systems

Rachel Burtch

Rachel is responsible for Ontario Medical Supply quality management system and quality assurance program. Her focus is on ensuring all products and services meet or exceed appliable standards and regulations. Her team is responsible for interactions with the federal regulatory authorities as it relates to the safety and quality of our products and services. With more than 13 years of quality experience within the highly regulated industries of pharmaceutical, medical device and cannabis manufacturing, Rachel leads with integrity and is passionate for quality and timely service.

Ontario Medical Supply (OMS) facility in 1974

Our History

1974

Ontario Medical Supply (OMS) started as a local, three-person medical supply business in the Ottawa region. In 1974, the Desjardins Healthcare Group (DHG), a regional provider of pharmaceuticals and healthcare products and services founded in the 1920s, expanded with the purchase of OMS.

1993

In 1993, OMS moved its head office, warehousing and distribution facilities to a new location, but after time OMS had significantly outgrown this 12,000 SF facility and in 2007, the company moved into their new 50,000 SF facility, including a 5,000 SF medical products showroom, located at 1100 Algoma Road, Ottawa, where it remains today.

2013

In 2013, Medical Pharmacies Group Limited (MPGL), a leading provider of pharmacy services to the continuing care sector, acquired the Desjardins Healthcare Group, which included a specialty pharmacy providing home infusion therapy, parenteral nutrition, and OMS. The newly merged organization offered the most comprehensive suite of pharmacy services and medical products available in Canada, bringing innovative and cost-effective healthcare solutions to the group’s many clients.
Today OMS continues to operate from its head office in Ottawa, and is growing and expanding its services across Ontario and parts of Quebec.

2020 - 2022

Ontario Medical Supply opens three new retail stores: 631 Fortune Crescent, Kingston, Aline-Chrétien Health Hub, 2225 Mer-Bleue Road, Orleans, and The Ottawa Hospital, General Campus, 501 Smyth Road, Ottawa.

2023

On June 19th, 2023 Medical Pharmacies Group Limited announced an exciting change to its pharmacy operations. On July 17th, 2023, the pharmacies began operating as Royal Dugs – a name that reflects the premium quality of our products and services and embodies our commitment to offering our customers an experience that is second to none.

On July 24th, 2023, Capital Health Partners Inc. acquired Ontario Medical Supply and Royal Drugs with a vision of expanding both brands throughout Ontario.

Clients We Serve

Home Health Care

There’s no place like home, and a healthcare challenge shouldn’t stop one from enjoying it. Ontario Medical Supply supports clients to not only live, but thrive at home. We provide products and health services to Home and Community Care Support Services (formerly LHIN formerly CCAC), home care agencies and providers as well as direct to clients, to keep them at home comfortably, for as long as possible.

Continuing and
Long-Term Care

We specialize in supporting palliative and hospice care, long-term care, post-acute care, assisted living, retirement homes and other congregate living facilities with healthcare supplies and medical equipment needed for everyday living. We also provide staff with education and programming to ensure a seamless integration and to maximize quality, safety and engagement.

Government and Agencies

Federal, provincial and municipal government services and agencies require a leader in specialty pharmacy management, medical supplies and equipment. Ontario Medical Supply has a proven track record of understanding and meeting the needs of our government and agency partners; some client relationships in the sector span decades.