Community Care Services

The Order Desk is responsible for providing quality customer service to clients in the community. We service the Community Care Access Centre, Nestlé/OMS At Home Nutrition Delivery Program, School Boards, Ottawa's Paramedics Services, physician clinics, retirement and long term care facilities. The team has been trained to process orders tailored to our clients' needs; from processing orders to providing product information and equipment troubleshooting.  In-services and product knowledge sessions are given regularly to make sure that each team member is up-to-date with the latest products and procedures.

For the past several years, we have been servicing the Community Care Access Centre for the regions of Ottawa, Eastern Counties, North Lanark/North Grenville, Brockville and Gananoque, providing medical equipment and supplies to their clients.

In collaboration with Nestlé Nutrition, we have established the Nestlé/OMS At Home Nutrition Delivery Program*. This program is open to clients throughout the province, as well as HealthCare Centres and Cystic Fibrosis clinics. The clients may contact us for Nestlé HealthCare Nutrition products and receive a delivery to their home within 72 hours.

We provide schools of every level throughout Ontario with first aid and pandemic supplies. Physicians and community health centres rely on OMS for everyday supplies, emergency deliveries and medical instruments and furniture. Furthermore, retirement and nursing homes in the capital region and outlining areas are supplied with incontinence supplies and fall prevention equipment.